Assign Issue action
The Assign Issue action in the Redmine+ Automation Plugin removes manual triage from your workflow.
Instead of deciding ownership issue-by-issue, the rule assigns tasks automatically using a strategy you define.
Assignment modes
When adding an Assign Issue action to a rule, you can choose:
- Round Robin – Assign issues in rotation so every team member gets tasks evenly over time.
- Balanced Workload – Assign issues to the user with the fewest open tasks, ensuring fair distribution.
- Random Assignee – Assign issues randomly for quick, unbiased distribution.
Example use cases
- Helpdesk teams – Distribute incoming support tickets fairly and instantly.
- Project management – Ensure new development tasks are assigned without delays.
- Operations – Automatically balance workload across team members.
Why it matters
- Saves time by removing repetitive assignment work
- Ensures every new issue has an owner immediately
- Keeps distribution fair across the team
- Works with conditions and other automation actions
This action is especially effective in projects with high ticket volume or strict response-time targets.
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