Redmine teams usually lose time on repetitive work: triage, reminders, status updates, and handoffs.
With the Redmine+ Automation Plugin, you can move those tasks from manual to automatic and keep your workflows consistent.
If you are new to setup, start with the installation guide: How to Install Redmine Automation Plugin.
1) Auto-assign new issues
Route new issues to the right person automatically using:
- Round robin
- Balanced workload
- Random assignee
Best for helpdesk and service teams where fast first response matters.
2) Create subtasks from templates
When a parent issue is created (for example, onboarding, release prep, or incident response), automatically generate a checklist of subtasks.
This keeps delivery quality consistent and reduces missed steps.
3) Send SLA reminders before breach
Automatically notify assignees and team leads before due dates are missed.
Typical pattern:
- Trigger: issue approaching due date
- Condition: status is not closed
- Action: send email or webhook notification
4) Reassign overdue issues
If an issue is overdue and inactive, automatically reassign it to a fallback queue or escalation owner.
This prevents tickets from getting stuck silently.
5) Sync critical events to external tools
Use Send web request to push updates to Slack, Teams, Discord, CRM, or incident systems.
Examples:
- New blocker issue created -> send webhook to incident channel
- High-priority issue moved to “In Progress” -> update external dashboard
6) Auto-close stale issues
Close low-priority issues that have been inactive for a defined period (for example, 30 or 60 days), with an automatic comment before closure.
This keeps backlogs clean and easier to plan.
7) Enforce required field updates
When an issue transitions to a specific status, validate required fields via conditions and automatically add a comment or change status back if data is missing.
Useful for improving reporting quality and auditability.
8) Clone issues across projects
For multi-team workflows, create mirrored issues in another project automatically when a trigger condition is met.
This is useful for:
- Product -> Engineering handoffs
- Support -> Development escalation
- Security or compliance review flows
9) Auto-notify watchers and stakeholders
Send targeted notifications when key fields change:
- Priority
- Assignee
- Status
- Due date
This reduces manual follow-up and keeps communication predictable.
10) Run scheduled maintenance automations
Use scheduled triggers for recurring tasks:
- Weekly cleanup labels or tags
- Monthly review reminders
- Daily checks for “waiting for customer” issues
For scheduler setup details, see: How to Use Scheduled Triggers in Redmine Automation Plugin.
Recommended starter bundle
If you are implementing automation for the first time, start with these four:
- Auto-assign new issues
- SLA reminder notifications
- Reassign overdue issues
- Stale issue cleanup
This usually gives fast ROI with minimal risk.
Final tip
Start simple, monitor execution logs, and iterate rule-by-rule.
A small set of well-designed automations is better than a large set of hard-to-debug rules.
Need a broader overview? Read: Automations Plugin for Redmine.